Have a question about our service? Hopefully you'll find the answer below. If not, click the contact us link, top right ^.
- I have lost the keys is it a problem
Not a problem! - We will need your permission to gain entry. Our drivers are well trained and equipped to deal with this kind of problem.
- My car has stood for a long time and may not move
No problem! We have probably removed a lot worse. Sometimes these kind of collections will take a little longer. We have never failed to lift a vehicle yet!
- Does my vehicle need to be complete
The battery, wheels and tyres must be present. If accident damaged then please tell us the full extent of the vehicle condition at the time of booking. This will enable us to allocate the correct vehicle for collection.
- When should I notify the DVLA
As soon as we remove your vehicle – Please send V5C/3 to DVLA, Swansea SA99 1BD. If you do not have a logbook V5C then please look at our 'Lost Logbook-V5C' section on our 'WHATS A LOGBOOK PAGE' above.
- Can I claim back my unused car tax
You should make a Statutory Off Road Declaration or SORN the vehicle online before or on the day of collection by us. This automatically ceases further vehicle tax debits from your account or will rebate you automatically for vehicle tax you have paid for. To SORN the vehicle click this link https://www.gov.uk/make-a-sorn You will need the 11 digit document reference number on the front page of the V5C document.
- Do you remove car shells
This is possible we can sometimes dispose of vehicle shells for a minimal fee dependent on location, please call us on the above number. We do not pay for car shells.
- What do I need to do before and after collection
You need to clear all personal contents from your vehicle. You/us or our agent must then sign and complete section 9 on the logbook V5C/3 (Yellow part). You must send it ASAP to the DVLA, Swansea SA99 1BD. Failure to notify them could result in a fine.
- Do you collect on weekends
Yes, weekend and weekday evenings collection service is available subject to workload. However you do not need to be present for us to collect your vehicle. Please call or email us your requirements using the contact tab above.
- What areas of the UK do you cover
We cover all of the UK, however should you have any difficulty entering your address or postcode then please email or call us using the contact tab above.
- Do you scrap larger vehicles
Yes, we take vans and lorries as well as cars and motorbikes.
- Do you donate cars to charity
Yes we do contact for further information. Be very careful of adverts that ask for cars for charity or the fire brigade use unless you are 100% sure of the vehicles destiny.
- Can I buy a car from you
Vehicles that pass our Traffic Light Assessment (TLA) with a green light are usually resold via the motor trade due to time involved in selling vehicles. However feel free to email or call us if you are after a specific part or type of vehicle we may be able to help.
- Do you issue a (COD) Certificate of destruction
We issue them on request once the vehicle has been de-registered at a licenced authorised treatment facility (ATF).
- Why should I choose you
We offer a friendly service and guarantee the quoted price no haggling and no nasty surprises weeks down the line. We also have a superb ratio on collecting your car at the time the vehicle is booked in. Infact we take calls every day from the public who have previously been let down or haggled over the high quoted price by other companies. While other companies have come and gone over night, we remain, even when metal prices are zero.
- What should I expect when I call or email
We process your booking and check the information you have supplied, we then send your data to our local driver who will then call you to arrange a convenient time to collect your vehicle. It's that simple!
- When are your phone lines open
9am to 5pm - Monday to Friday. 10am to 2pm – Saturday and Sunday. Remember our booking system is automated 24/7 and even if you submit your details outside of office hours, you can still expect a call from a driver.
- How long before you can collect
This all depends on how busy we are, towards the end of the month gets really hectic but normally within 48 hours and on many occasions same day. The best advice is to book early.
- Do I have to be present on collection
No, we can make arrangements for you to leave the keys and documents somewhere. We appreciate that sometimes your vehicle may not be in the same location as you.
- Do I need a logbook
We can scrap your car without the logbook V5 document. Please see the 'What's a Logbook' Page above.
- I want to keep my number plate
To retain or transfer your registration number please click this link for further information https://www.gov.uk/keep-registration-number When your application has been approved by the DVLA, you will receive a V778 Retention Document. Do not sell or scrap your vehicle till you receive this document!
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